Shipping Guide

S1. How does ND ship your order and how long does it take to ship ?

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time:

The time for your item(s) to travel from our warehouse to your destination.

All items sold at NobilityDepot are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela,Argentina,
Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.) And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

 

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond NobilityDepot’s control, such as public holidays and Customs issues.

 

Recommended shipping methods for your country/region are shown below:

Ship From

CN Warehouse
Shipping method(s) Shipping time Tracking information
Standard Shipping 15-35 business days Tracked
Expedited Shipping Service 5-8 business days Tracked
Air Parcel Register 15-35 business days Tracked

* All shipping methods can not deliver to P.O Box addresses.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Shipping from your local warehouse is significantly faster. Some charges may apply.

The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.

The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.

S2. Can you ship to my country?

We can ship our products to almost every country and can offer a free shipping service for most of them.

We do not ship to: Chinese mainland, South Sudan, Yemen, Crimea, and Syria.

S3. How do I track my order on NobilityDepot?

You can track your order in different parts of our website according to its current status.

Processing: you can check its status in the “My Orders” section of your NobilityDepot account.

Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (www.17track.net). You can also find the tracking details of your order on the “My Orders” page.

S4. Why does my tracking show "Not Found"?

Why does my tracking show “Not Found”?
Why do I see no updates in the tracking information of my order?

If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

S5. I rejected my order . What can I do?

If you refuse to accept the goods or refuse to pay customs duties, the goods will be returned to the sender (NobilityDepot). When the tracking information shows “returned to sender”, you may request a refund of your order.  NobilityDepot will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.